📦 Returns & Refunds Policy – AR Engines
At AR Engines, we stand behind the quality of every engine we sell. Whether you’re purchasing from Australia or overseas, we offer a clear and fair return process to ensure peace of mind with every order.
⏳ Return Time Frame
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Standard Returns: Items may be returned within 90 days of delivery.
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Holiday Returns: Purchases made between November 1st and December 31st are eligible for return until January 31st of the following year.
✅ What Can Be Returned
We accept returns for:
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New or slightly used items in resellable condition
Returned items must:
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Include all original packaging, manuals, and accessories
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Be unused or lightly handled, with no signs of installation, damage, or modification
🔁 How to Return
🇦🇺 Domestic (Australia)
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Method: By mail
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Return Label: Provided free of charge
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Restocking Fee: None
🌍 International
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Method: By mail only
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Return Label: Not provided – customers are responsible for return shipping
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Shipping Fee: Original AUD $250 shipping cost is non-refundable
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Restocking Fee: None
Steps to initiate a return:
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Contact us to request a Return Merchandise Authorization (RMA)
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Package your item securely with all original contents
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Ship it back using a tracked shipping service (Return address will be provided with your RMA)
💰 Refund Processing
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Refunds are issued to the original payment method
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Processing time: within 10 business days of receiving the returned item
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Refund amount excludes original international shipping charges, if applicable
🚫 Non-Returnable Items
We do not accept returns for:
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Custom or made-to-order products
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Items that are heavily used, damaged, altered, or missing original parts
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Items returned without a valid RMA
🛠 Warranty Claims
If your product is faulty or develops a defect within the warranty period, please contact us or refer to our for repair or replacement support.
📍 Contact Information
Company Name: AR Engines Store Name: AR Engines Phone: +61 468 134 301 Email: info@arengines.com.au Address: 36 Mill Road, Stanthorpe, QLD 4380, Australia