📦 Returns & Refunds Policy – AR Engines

At AR Engines, we stand behind the quality of every engine we sell. Whether you’re purchasing from Australia or overseas, we offer a clear and fair return process to ensure peace of mind with every order.

 

⏳ Return Time Frame

  • Standard Returns: Items may be returned within 90 days of delivery.

  • Holiday Returns: Purchases made between November 1st and December 31st are eligible for return until January 31st of the following year.

 

✅ What Can Be Returned

We accept returns for:

  • New or slightly used items in resellable condition

Returned items must:

  • Include all original packaging, manuals, and accessories

  • Be unused or lightly handled, with no signs of installation, damage, or modification

 

🔁 How to Return

🇦🇺 Domestic (Australia)

  • Method: By mail

  • Return Label: Provided free of charge

  • Restocking Fee: None

🌍 International

  • Method: By mail only

  • Return Label: Not provided – customers are responsible for return shipping

  • Shipping Fee: Original AUD $250 shipping cost is non-refundable

  • Restocking Fee: None

Steps to initiate a return:

  1. Contact us to request a Return Merchandise Authorization (RMA)

  2. Package your item securely with all original contents

  3. Ship it back using a tracked shipping service (Return address will be provided with your RMA)

 

💰 Refund Processing

  • Refunds are issued to the original payment method

  • Processing time: within 10 business days of receiving the returned item

  • Refund amount excludes original international shipping charges, if applicable

 

🚫 Non-Returnable Items

We do not accept returns for:

  • Custom or made-to-order products

  • Items that are heavily used, damaged, altered, or missing original parts

  • Items returned without a valid RMA

 

🛠 Warranty Claims

If your product is faulty or develops a defect within the warranty period, please contact us or refer to our for repair or replacement support.

 

📍 Contact Information

Company Name: AR Engines Store Name: AR Engines Phone: +61 468 134 301 Email: info@arengines.com.au Address: 36 Mill Road, Stanthorpe, QLD 4380, Australia

Customer Service Hours
🕒 Monday–Friday 9:00 AM –5:00 PM, Saturday closed, Sunday Closed