❓ Frequently Asked Questions (FAQ) | AR Engines

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🛍️ Do you ship across Australia?

Yes — we offer free standard shipping on all orders Australia-wide. Orders are dispatched within 1–2 business days and typically arrive within 5–8 business days.

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🌍 Do you ship internationally?

No. We currently only ship within Australia.

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🔁 What is your return policy?

We accept returns of new or slightly used products within 90 days of delivery.
Returns must be sent by mail only, and refunds are processed within 10 business days once the item is received and inspected.
See our Returns & Refunds Policy for full details.

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🛡️ What warranty do you offer?

All products are backed by a 3 to 5-year warranty against manufacturing defects.
To lodge a claim, email us with your order number and a description of the issue.
See our Warranty Policy for more information.

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💳 What payment methods do you accept?

We accept:

• Visa / Mastercard

• Bank Transfer

• Apple Pay

• Zelle

• Bitcoin (via secure checkout)

All payments are processed securely.

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🔧 Do you sell new or refurbished products?

We sell both new and professionally refurbished products.
Product condition is clearly stated on each listing.

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📞 How can I contact you?

You can reach us via:

Email: info@arengines.com.au
Phone: +61 485 812 862
Hours: Monday–Friday 9 AM – 6 PM, Saturday 10 AM – 4 PM

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🧾 Do your prices include tax?

Yes — all prices include GST and are shown in AUD.

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📦 How can I track my order?

You will receive a tracking number by email once your order is dispatched.
Please allow up to 48 hours for the tracking link to activate.

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🛠️ Do you offer installation or servicing?

Not at this time. However, we’re happy to assist with product support or recommend qualified service providers in your area.