❓ Frequently Asked Questions (FAQ) | AR Engines

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🛍️ Do you ship across Australia?

Yes — we offer free standard shipping Australia-wide.
Orders are dispatched within 1–2 business days and typically arrive in 4–9 business days.

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🌍 Do you ship internationally?

Yes — we now offer international shipping to over 90 countries.

• Flat rate: AUD $250

• Delivery time: 8–16 business days
  All international shipments include full tracking.

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🔁 What is your return policy?

We accept returns of new or slightly used items within 90 days of delivery.

• Domestic (Australia): Free return label provided

• International: Customer covers return shipping; original AUD $250 shipping fee is non-refundable
  Refunds are processed within 10 business days after receiving and inspecting the item.
  View our full Returns & Refunds Policy for details.

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🛡️ What warranty do you offer?

All products include a 3 to 5-year warranty covering manufacturing defects.

To file a claim:

• Email us at info@arengines.com.au

• Include your order number and a description of the issue

See our Warranty Policy for full details.

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💳 What payment methods do you accept?

We accept the following secure payment options:

• Visa / Mastercard

• Bank Transfer

• Apple Pay

• Zelle

• Bitcoin (via supported gateways)

All transactions are encrypted and protected by industry-standard security protocols.

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🔧 Do you sell new or refurbished products?

Yes — we sell both brand-new and professionally refurbished products.
The condition of each item is clearly listed on its product page.

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📞 How can I contact you?

You can reach our support team via:

• Email: info@arengines.com.au

• Phone: +61 468 134 301

• Hours: Monday–Friday: 9 AM – 6 PM | Saturday: 10 AM – 4 PM (AEST)

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🧾 Do your prices include tax?

Yes — all prices are in AUD and include GST.

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📦 How can I track my order?

Once your order ships, you’ll receive an email with a tracking number.
Please allow up to 48 hours for the tracking link to activate.

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🛠️ Do you offer installation or servicing?

Not currently. However, we’re happy to assist with setup questions or recommend qualified marine service providers in your area.