🔐 Privacy Policy | AR Engines

AR Engines respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data in line with the Privacy Act 1988 (Cth) and Google Shopping requirements.

📌 Who We Are

This website is operated by AR Engines, located at:
📍 36 Mill Road, Stanthorpe, QLD 4380, Australia
📧 Email: info@arengines.com.au
📞 Phone: +61 485 812 862

We are the data controller responsible for your personal information.

📋 What Information We Collect

Automatically Collected (“Device Information”)

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited and time spent

  • Referring website or search engine

  • Cookies and similar technologies

Information You Voluntarily Provide

  • Full name

  • Email address

  • Billing and shipping addresses (including international)

  • Phone number

  • Payment information (via secure gateway)

  • Order details and support queries

🎯 Why We Collect Your Information

We collect and process your personal information to:

  • Process orders and manage deliveries (domestic and international)

  • Provide customer service and warranty support

  • Communicate order updates and promotional offers (with consent)

  • Improve our website, services, and product offerings

  • Comply with legal and tax obligations

  • Detect, prevent, and investigate fraud or abuse

We never sell or rent your personal data.

📦 Cookies & Tracking

We use cookies and related technologies to:

  • Improve your browsing experience

  • Track site performance and visitor behavior

  • Store user preferences

You can disable cookies in your browser settings, though some features may not function properly without them.

🔐 How We Protect Your Data

We use industry-standard tools and protocols to secure your information:

  • SSL encryption (HTTPS) for all website activity

  • Encrypted and tokenized payment systems

  • Firewalls and malware protection

  • Restricted access to personal data by authorized personnel only

While no system is 100% secure, we take all reasonable steps to safeguard your data.

📤 When We Share Your Information

We only share data when necessary to provide services:

  • Payment providers (e.g., Stripe, PayPal)

  • Shipping carriers (e.g., Australia Post, DHL, FedEx)

  • Customer support platforms

  • IT and website service providers

  • Regulatory or legal authorities, when required by law

We do not sell, trade, or rent your data under any circumstances.

🌍 International Data Transfers

Some data (e.g., payment processing, international order fulfillment) may be stored or processed outside Australia, including in the United States or European Union.
By using our website, you consent to these international transfers in accordance with this policy.

✅ Your Rights (Australian Residents)

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Withdraw consent from marketing communications

  • Request deletion of personal data (where permissible)

  • File a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise your rights, please contact us at info@arengines.com.au.

🔗 Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. Always review their privacy policies before sharing any personal information.

⚖️ Legal Disclosure

We may disclose personal data where required to:

  • Comply with legal processes (e.g., court orders, subpoenas)

  • Respond to lawful requests from public authorities

  • Protect the rights, safety, and operations of AR Engines and its users